The delivery of the product is instant as soon as you pay.
The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.
Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited.
We do not change product functionality and do not fix developer bugs.
Refund requests for any Membership Plans will not be entertained by any means if any product has already been downloaded or some products don’t meet your expectations. In addition, it is your responsibility to cancel any ongoing subscription as it is an automatic renewal. The failure to do so can result in being charged and no dispute will be allowed.
We will assess refund requests on their merits but generally, there is no obligation to provide a refund if:
You have changed your mind;
You Purchased by mistake;
You ask for Purchase Keys or API ;
You lack the technical ability to make the item work;
You can no longer download the item because it has been removed from our website;
You are in breach of our fair play policy.